Care Instructions
How do I take care of my jewelry?
14K Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.
Sterling Silver
Gently rub the surface with the cloth included in your order.
Do you have a warranty?
Yes! For 1 year from the date of purchase, we’ll take care of your product. Simply contact us and we’ll figure out the best way to repair.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
That is our specialty.
Shipping & Returns
Shipping
hipping timing varies by item. In-stock items are dispatched within 2–3 business days. GemBar/custom gemstone pieces shown with same-day shipping ship the same day when ordered before 12 PM CT; orders placed after the cutoff ship the next business day. Initial, engraved, and special-order pieces may take longer.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 9am until 3pm mt.
Sourcing & Materials
Sustainable stones
GEMS
Our gemstones are sourced from all over the world by erin gallagher personally. Our suppliers are certified by the Responsible Jewelry Council and work to stringent social, ethical and environmental standards.
DIAMONDS
Each diamond is assessed for cut, clarity, color and carat and is hand set. Our diamonds are conflict-free and adhere to the
Kimberley Process and the World Diamond Council's System of Warranties.
Made in the USA
Each piece is hand-made in the US.
Recycled Metals
We are committed to sustainably sourcing our precious metals + stones.
METALS
Every piece is handcrafted with 100% recycled 14-18ct gold and solid sterling silver, reducing CO2 emissions by over 60%
Frequently asked questions
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How does the Gembar tool work?
Select your metal, pick your charms (initials, birthstones, symbols), arrange the order, and preview the layout—then add to cart. It’s intuitive and takes just a few minutes.
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How many charms fit on one necklace?
Most customers love 1–5 charms for a refined look. For larger combinations, consider spacing charms across two chains for a balanced stack.
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Can I add charms later?
Yes. Your necklace is designed to grow with you. Add new charms anytime—we’ll include simple instructions for adding them to your chain.
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Are the stones real?
We offer genuine birthstones and premium lab alternatives depending on the month and your selection. All stones are ethically sourced.
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Can I mix metals?
Many clients choose a single metal for cohesion. If you’d like mixed metals, we’re happy to help you create the look—just reach out.
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Is this a good gift?
Absolutely. Personal, meaningful, and beautifully packaged—perfect for birthdays, new babies, anniversaries, graduations, or “just because.”
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How do I care for it?
Wipe with a soft cloth after wear. Store separately to prevent scratches. Remove before swimming, heavy workouts, or using household chemicals.