Care Instructions
How do I take care of my jewelry?
14K Gold
Scrub lightly with a fresh toothbrush and warm water. You can also buff your pieces using the cloth included in your order.
Sterling Silver
Gently rub the surface with the cloth included in your order.
Do you have a warranty?
Yes! For 1 year from the date of purchase, we’ll take care of your product. Simply contact us and we’ll figure out the best way to repair.
Please note: This warranty does not cover lost items, scratches that come with normal wear and tear, improper use or storage of your product, and any modification to your product done by a third party.
How do I use the polishing cloth?
Gently rub the surface of your piece with the polishing cloth. Never wash the polishing cloth as it will lose its effectiveness, and keep out of reach of children!
Do you create custom pieces?
That is our specialty.
Shipping & Returns
Shipping
All orders of in-stock items are dispatched within 2-3 business days. Made to order items take 10 business days.
Order tracking
Tracking numbers are automatically sent as soon as your order is packed. Please check your junk folder if you do not receive one.
Get in touch
If you have any questions about your order, please contact us. Our customer service is available Monday through Friday from 9am until 3pm mt.
Sourcing & Materials
Sustainable stones
GEMS
Our gemstones are sourced from all over the world by erin gallagher personally. Our suppliers are certified by the Responsible Jewelry Council and work to stringent social, ethical and environmental standards.
DIAMONDS
Each diamond is assessed for cut, clarity, color and carat and is hand set. Our diamonds are conflict-free and adhere to the
Kimberley Process and the World Diamond Council's System of Warranties.
Made in the USA
Each piece is hand-made in the US.
Recycled Metals
We are committed to sustainably sourcing our precious metals + stones.
METALS
Every piece is handcrafted with 100% recycled 14-18ct gold and solid sterling silver, reducing CO2 emissions by over 60%
Frequently asked questions
-
Can I add this to a bracelet?
Yes. The Nana Charm works on both necklace chains and charm bracelets. The 4.8x2.4mm chain passage fits most standard chains up to about 2mm wide.
-
Is this charm made to order?
Yes. Each piece is custom made for you. Please allow 10 business days for your item to be crafted and shipped, unless it is marked as in-stock.
-
Is sterling silver a good option for everyday wear?
Sterling silver is durable and beautiful for daily wear. It develops a natural patina over time, which many people love, and can be easily polished to restore its original brightness.
-
What makes this different from mass-market grandmother charms?
This is handcrafted from solid precious metal, not plated or mass-produced. It is made in the USA using recycled metals, and it arrives in gift-ready packaging that feels as special as the piece itself.
-
What is your return policy?
Returns and exchanges are accepted within 14 days of delivery for unworn items in original packaging. Custom or engraved items are final sale.
More Details
There is no love quite like Nana's. It is steady, unconditional, and woven into the fabric of who you are. This charm is a tribute to that bond, a small but meaningful piece of jewelry that says everything words sometimes cannot. Crafted in solid 14K gold or sterling silver, the Nana Charm is a keepsake she will reach for every day.
Give it on Mother's Day, her birthday, or the moment you simply want her to know she is cherished. Thread it onto a necklace chain or add it to a charm bracelet she already loves. Either way, it becomes part of her story.
Why You'll Love It
- A sentimental, gift-ready piece that speaks directly to the grandmother who means everything. No guessing, no wrong size.
- Petite and refined at 13.5x12mm, it layers beautifully with other charms or wears quietly on its own.
- Handcrafted in the USA from recycled precious metals, so the love behind it extends to the planet, too.
- Available in four metal options to match her existing jewelry or start a new collection.
Nana Charm Details
- Metal: 14K yellow gold, 14K white gold, 14K rose gold, or sterling silver
- Charm Size: 13.5x12mm
- Chain Passage: 4.8x2.4mm
- Handcrafted in the USA using recycled metals
- Arrives in gift-ready packaging